Issue: Staff members sometimes are unable to view the names of students on the staff member's conference schedule after logging in.
Cause: The staff member has multiple MyConferenceTime accounts. This is often a result of the staff member teaching at multiple buildings.
Solution: An admin from one of the schools can merge accounts so that the staff member's multiple MyConferenceTime accounts are merged into one. This allows the staff member to log in to multiple schools using the same email address/password and view student names on the schedules at the schools.
Directions for an admin to merge accounts:
- Log in as an admin
- Go to Summaries -> Staff Summary
- Select the staff member's name from the table of names by checking the box in the left column
- From the "with selected" drop-down menu, select "merge log in accounts"