Issue: Staff members sometimes are unable to view the names of students on the staff member's conference schedule after logging in.
Cause: The staff member has multiple MyConferenceTime accounts. This is often a result of the staff member teaching at multiple buildings.
Solution: An admin from one of the schools can merge accounts so that the staff member's multiple MyConferenceTime accounts are merged into one. This allows the staff member to log in to multiple schools using the same email address/password and view student names on the schedules at the schools.
Please note: Merging accounts creates the ability for the staff member to log in to multiple schools with the same staff account. It does not "connect" schedules in multiple schools. For example, if a teacher has a schedule at the middle school and a schedule at the high school, the two schedules do not synchronize with each other to prevent overlapping conferences. If there is a Tuesday, 4:00-4:20 time slot at the middle school and a Tuesday, 4:00-4:20 time slot at the high school, parents could potentially book both time slots.
Directions for an admin to merge accounts:
- Log in as an admin
- Go to Summaries -> Staff Summary
- Select the staff member's name from the table of names by checking the box in the left column
- From the "with selected" drop-down menu, select "merge log in accounts"
